Frequently Asked Questions | Hairbro
Others
What is the lifespan of the hair system?
The lifespan of a hair system varies depending on the base material and how well it is maintained. Generally, lace and thin skin bases last around 2-3 months, while thicker skin or mono bases can last up to 6 months with proper care.
Can I style the hair system?
Yes, our hair systems come with freestyle hair direction, allowing you to style the hair as desired. You can use standard styling products and tools to achieve your preferred look.
How do I clean and maintain my hair system?
To clean your hair system, use a mild shampoo and conditioner specifically designed for wigs or hair systems. Gently wash and rinse the hairpiece, then allow it to air dry on a wig stand. Avoid using excessive heat or harsh chemicals.
Can I swim or shower with my hair system on?
Yes, you can swim or shower with your hair system on. However, it is recommended to wear a swim cap while swimming to protect the hair from chlorine or salt water. After swimming, rinse the hair system with fresh water and gently pat it dry.
How do I attach and remove the hair system?
Hair systems can be attached using various methods such as adhesive tapes, liquid adhesives, or clips. Follow the instructions provided with your hair system for the best attachment method. To remove, gently lift the edges and use an adhesive remover to dissolve the glue or tape residue.
Can I cut and style the hair system myself?
Yes, you can cut and style the hair system yourself. However, for the best results, it is recommended to have it done by a professional stylist who has experience with hair systems.
What should I do if the hair system does not fit properly?
If your hair system does not fit properly, please contact our customer service team for assistance. We can help guide you through the process of adjusting the fit or provide information on returns and exchanges.
How to Order
How do I choose the right hair system base?
Selecting the right base for your toupee depends on factors like durability, realistic appearance, and your lifestyle needs. Consider options like lace, thin skin, and mono bases depending on your preference for breathability, durability, and ease of maintenance.
What are the differences between mono and lace bases?
Mono bases use a thicker plastic netting and are more durable but less natural than lace, which is finer and offers a more undetectable finish.
What are the benefits of a lace base toupee?
Lace bases are breathable and comfortable, making them ideal for individuals who sweat a lot or live in warmer climates. They offer a natural look and are available in French and Swiss lace, with French lace being more durable.
What is the best way to take hair samples for a color match?
For the best color match, take hair samples from different areas of your head where color varies. Clean the hair samples before sending to ensure the color analysis is accurate.
What should I consider when choosing a hair system for active lifestyles?
For active individuals, choosing a breathable and durable base like lace or a mixed base system can prevent discomfort during physical activities.
How can I achieve a natural hairline with a toupee?
Choose a hair system with a lace front or a custom hairline design that matches your natural hairline for the most realistic appearance.
Shipping
How long dose it take to ship my order?
The average shipping time is about 3-5 days, the exact time may be influenced by Force Majeure sometimes.
How do I apply and remove a toupee safely?
Applying and removing a toupee safely involves using recommended adhesives and removers. Always follow a gentle technique to avoid damaging the base or your own skin.
How often should I replace my thin skin toupee?
Thin skin toupees typically last for 1-2 months because they are very delicate. They are designed for short-term use with the advantage of a very natural appearance
How do I maintain a hair system?
Regular cleaning and conditioning while attached to your head, avoiding harsh chemicals, and gentle handling during cleaning and styling are crucial for maintaining your hair system.
Payment
Payment method we accept
Credit Card, PayPal, Payoneer,etc.
Payment by instalments
For frequent and well credited customers we accept this
Return and Cancel Policy
WHAT ARE INELIGIBLE PRODUCTS FOR A RETURN?
-The frontal lace was cut or damaged -The original packing or product was altered -The item was worn or sprayed with any hair styling products -The made-to-measure product
CANCELLATION
-There is no fee for cancellations on orders placed within 48 hours. -Any cancellation for orders placed on our website after 48 hours will incur a 10% restocking fee. -Any cancellation for orders placed on our website after 1 week will incur a 30% restocking fee. -Any cancellation for orders placed on our website after 4 week will incur a 50% restocking fee.
REFUND AND RETURN POLICY
STOCK HAIR SYSTEMS: -Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request. -If the base size or hair length we cut for you is incorrect, please send in photos first to prove it. -Goods must be returned within 30 days after you receive them. -We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services. - You will be responsible for the hair systems until they reach us. CUSTOM HAIR SYSTEMS: - If the quality issue existed in your newly-received hair system, we will take the responsibility to it . - You must provide photos and/or videos that demonstrate the issue. - Can only be returned if unworn and unaltered by you. - Goods must be returned within 30 days after you receive them. - Refunds can be claimed if the product is unworn and unaltered by you. - Refund attracts 50% service fee. - If you order a wrong custom made hair system accidentally, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly. - You will be responsible for the hair systems until they reach us.
Services
What should I do if my toupee is shedding hair?
Use a knot sealer to reduce shedding. If shedding persists, consult with us for potential repairs or adjustments.