All French Lace Hair Replacement System

Exchange & Return Policy

Commitment to Your Satisfaction

At Hairbro, we strive to provide high-quality hair replacement systems that meet your expectations. However, we understand that sometimes a product may not perfectly suit your needs. Our exchange and return policy is designed to ensure that you have a satisfying and worry-free shopping experience.

For Stock Hair Systems:

30-Day Exchange Guarantee: If you're not satisfied with your stock hair system, you can exchange it for another product within 30 days of receipt. We offer this to ensure that you find the most suitable match for your style and requirements.

14-Day Return Policy: If you decide that you need to return your stock hair system, we accept returns within 14 days of delivery. The item must be returned in its original, unaltered condition, and in its original packaging.

For Custom Hair Systems:

Custom hair systems are made according to specific individual specifications, so we cannot offer returns or exchanges unless there are defects in materials or workmanship.

Exchange Process:

1. Contact Us: Please initiate an exchange or return by contacting our customer service team. Provide them with your order number and the reason for your request.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
3. Shipping: You are responsible for shipping costs back to us unless the return is due to a defect or error on our part.
4. Inspection: Upon receipt, the item will be inspected to ensure it meets our conditions for return or exchange.
5. Exchange or Refund: If exchanging, we will ship the new item to you after the original has been received and inspected. If returning, a refund will be issued to your original payment method within a certain number of days after receiving the item.

Conditions for Returns and Exchanges:

• The item must be in the original, unworn condition with all packaging and accessories included.
• Custom items are only eligible for exchange or return if there are defects.
• Restocking fees may apply for returns depending on the item's condition and handling costs.

Restocking Fee: 

For returns, a restocking fee of 10% may apply if the item is not in its original condition or packaging. This fee compensates for the cost of inspecting, cleaning, and repackaging the returned item.

Shipping Costs: 

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. We recommend using a traceable shipping service to ensure the safe return of your item.

Need Help? 

If you have any questions or need assistance with processing an exchange or return, please do not hesitate to contact our customer support team. We are here to help ensure that your experience with Hairbro is positive and satisfying.

Thank you for choosing Hairbro, where we aim to enhance your look and confidence with the finest hair replacement systems.

What is the lifespan of the hair system?

The lifespan of a hair system varies depending on the base material and how well it is maintained. Generally, lace and thin skin bases last around 2-3 months, while thicker skin or mono bases can last up to 6 months with proper care.

Can I style the hair system?

Yes, our hair systems come with freestyle hair direction, allowing you to style the hair as desired. You can use standard styling products and tools to achieve your preferred look.

How do I clean and maintain my hair system?

To clean your hair system, use a mild shampoo and conditioner specifically designed for wigs or hair systems. Gently wash and rinse the hairpiece, then allow it to air dry on a wig stand. Avoid using excessive heat or harsh chemicals.